SHIPPING & RETURN POLICY

Shipping & Return Policy

Thank you for shopping at Ausaglow — your trusted destination for premium beauty, skincare, and cosmetic products. We are committed to providing you with an exceptional shopping experience, including transparent and reliable shipping and returns.

📦 SHIPPING POLICY

Order Processing:

  • Orders are processed within 1–3 business days (excluding weekends and holidays).

  • During high-volume periods (e.g., sales, promotions, holidays), processing may take an additional 1–2 business days.

  • You’ll receive a confirmation email once your order has been shipped, including a tracking number.

Shipping Destinations:
We currently ship to:

  • Australia (nationwide)

  • Selected international locations (please check availability at checkout)

Shipping Methods & Delivery Estimates:

Destination Method Delivery Estimate Cost
Australia Standard Post 7–14 business days Calculated at checkout
Australia Express Post 3–5 business days Calculated at checkout
International Standard Shipping 7–21 business days Calculated at checkout

Note: Delivery timeframes are estimates and may be impacted by external factors such as customs, weather, or local postal services.

Order Tracking:
All orders come with a tracking number, which will be emailed to you once your order ships. If you don’t receive it, please check your spam/junk folder or contact us.

🔁 RETURN & EXCHANGE POLICY

Because we sell personal care and beauty products, we follow strict hygiene protocols and do not accept returns for change of mind, used, or opened products.

✅ Returns Are Only Accepted If:

  • The product is damaged, defective, or expired on arrival.

  • The item delivered is incorrect or not what you ordered.

📩 How to Request a Return:

If your situation qualifies, please contact us within 7 days of receiving your order at ausaglow@gmail.com with:

  • Your order number

  • A clear photo of the item(s) and packaging

  • A short description of the issue

We will assess your claim and provide a suitable resolution, which may include:

  • Replacement of the item

  • Store credit

  • Full or partial refund (original payment method)

Please do not send your purchase back without authorization from our customer service team.

⚠️ IMPORTANT NOTES

  • Items must be unopened, unused, and in original packaging to be eligible for return (in applicable cases).

  • We do not cover return shipping costs, unless the return is due to our error.

  • We are not liable for lost or stolen parcels after they have been marked as delivered by the carrier.

  • Shipping fees (if any) are non-refundable.

  • Any customs duties or import taxes (for international orders) are the responsibility of the customer.

💌 NEED ASSISTANCE?

We’re here to help! For any questions about your order, shipping, or returns, please contact us at:

📧 ausaglow@gmail.com
🌐 Or use our contact us link : https://ausaglow.com/pages/contact

Thank you for choosing Ausaglow. Your satisfaction and confidence mean the world to us!